Returns and exchanges
Returns and exchanges
14-day window from delivery . Simple and quick process.
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Conditions
Unused product with tags and original packaging. Excludes items that are personalized or show signs of use.
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Deadlines
Request within 14 days of delivery (based on tracking). Refund within 3–7 business days of receipt.
How to request an exchange or return
- Write to us at mangaateers@gmail.com indicating your order number and reason.
- We will send you a return label or instructions .
- We process the refund upon receipt of the item (3–7 business days).
Costs
- Size change : first change free / cost X €.
- Return (withdrawal) : return shipping costs are the customer's responsibility.
- Defective product or product sent in error : costs borne by MangaTears.
Can I cancel my order?
If it hasn't been sent yet, we'll try to cancel it. Please contact us as soon as possible.
What is the return address?
Enter your warehouse address or the logistics operator's usual procedure here.